FAQs

  • How much does each appointment cost?

    The patient cost-per-visit is dependent on your particular insurance plan and services received. Our billing department will verify insurance benefits prior to your first visit. If not utilizing insurance, our self pay rate is as follows: Evaluation Appointments - $120; Follow-Up Appointments - $85

  • How do I make an appointment?

    Our front office staff is available to assist you with scheduling via phone. Please see the “Facility” page for our contact information and office hours. If referred by a physician, our front office will contact you upon receipt of your referral and/or authorization.

  • Do I need a referral before scheduling an appointment?

    Depending on your insurance, you may be required to obtain a referral and/or authorization prior to beginning treatment. Our front office staff is available to help you navigate the requirements of your individual insurance. For the most accurate and detailed requirements of your plan, please contact your insurance directly.

  • Do you treat my condition?

    Please refer to the “Services” page for a summary of conditions we frequently treat. All of our physical therapists and physical therapist assistants are qualified to treat the conditions listed. If your condition is not listed, please contact our front office to confirm if we are well-suited to help in your treatment.

  • What's the difference between a referral and an authorization?

    A referral is a document generated by a physician or physician’s office recommending physical therapy treatment. These often include a recommended frequency and duration, and include a diagnosis for treatment. Referrals are used as a guideline for treatment, but can be exceeded as necessary.

    An authorization is a form of approval issued by your insurance. These typically list an authorized diagnosis, number of visits approved, specific date range in which the visits must be rendered and specific treatment codes. Authorizations cannot be exceeded; however, most cases allow us to request additional authorization.

  • How should I prepare for my first visit?

    Intake paperwork will be sent to you upon scheduling your first appointment. Please be sure to complete the intake paperwork prior to check-in. Please arrive approximately 5-10 minutes early to your first visit to allow for check-in. Please bring your insurance card(s) and a state-issued ID. If you have a copay, you will be asked to pay it upon check-in.

    Please wear comfortable clothing and closed-toed tennis shoes. If provided a physical referral from your doctor, please bring it along with any other pertinent documentation, such as an operative report, imaging reports, etc. These documents can also be requested by our office on your behalf if needed.